Customer Charter

As the leading providers of life insurance and financial services in Malta, we aim to uphold our reputation for acting responsibly and with integrity, respecting the laws and regulations, traditions and culture of the markets in which we operate as well as internationally accepted standards of best practices of business conduct. This is why MAPFRE MSV Life p.l.c. was the first company in Malta to launch a Customer Charter.

The Board of Directors of MAPFRE MSV Life p.l.c. requires the highest possible standards of professional and ethical conduct from all employees of the company. Equivalent standards of conduct are expected from all the intermediaries acting on behalf of our company. The company is implementing this Charter precisely in order to help maintain the highest possible ethical standards.

All our employees and other persons, who are authorized to act on behalf of our company, are expected to treat compliance with this Charter as an important element of their relationship with the company.

You can access our Customer Charter Document here PDF (213 KB)