Career Opportunities

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Careers

MAPFRE MIDDLESEA

Underwriter

Responsabilities:

Delivery of high quality support service to Distribution Network;
Underwriting and rating of Commercial Lines of business including preparation and issuing of quotations;
Drafting and issuing of policy documentation;
Working in a team to reach departmental goals on Commercial Lines of business;
Support and servicing of existing business;
Assist and support the team with any work as required.

Experience and Education:

Oral and written communication
Problem solving and decision making
Negotiation skills
Initiative
Analysis and interpretation
Teamwork
Adaptability
Interpersonal effectiveness
Computer skills (Microsoft Applications etc)

Benefits:

+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Quality Control

Role:

To oversee the quality of service provided in Operations and implement controls to improve service levels

Responsabilities:

Oversee internal controls and claims reviews for all types of claims
Assist in maintaining a Transactional NPS process and work towards the improvement of the overall NPS score across all operations areas
Implement and monitor anti-fraud measures both internally and externally
Support in the reporting on Operations functions for Corporate
Partner with the Processes team to enhance procedures and automations.
Track and oversee Provider’s performance to ensure they meet KPIs.
Assist when needed the cost control department with payments of claims and parts ordering functions.

Experience and Education:

Previous experience in processing insurance claims
Familiarity with insurance policy coverage and regulations
Strong attention to detail and accuracy in claims documentation
The person selected for this role will need to present strong analytical skills

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Accounts Executive

Responsibilities:

Assisting with the preparation of management accounts other financial reports, as required
Assisting with financial and statutory reporting
Liaising with external auditors, to assist with the smooth execution of annual audits
Liaising with and handling finance queries from internal teams, professional advisors and third parties, as required
Updating, monitoring and reviewing of book-keeping transactions.
Carrying out general ledger entries and
Processing of payments
Any other duties for the smooth running of the department

Experience and Education:

Having audit background will be considered an asset.
In the process of attaining the ACCA qualification and//or 2 years previous experience in a similar role
Good knowledge of excel and basic accounting principles.

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Senior Claims Handler, Personal and Commercial Lines Claims

Responsibilities:

Provide advice on making a claim and the processes involved
Process new insurance claims notifications
Collect accurate information and documents to proceed with a claim
Analyse a claim made by a policyholder to establish whether it satisfies the policy conditions
Guide policyholders on how to proceed with the claim
Identify reasons why full payment may not be made
Explain to policyholders when their claim is not covered
Contact outsourced experts from our network of approved professionals to assist you in a claim
Monitor the progress of a claim
Investigate potentially fraudulent claims
Liaise with lawyers, as well as other legal and claims professionals, and negotiate the terms of a claim
Prepare an initial estimate of costs and then closely monitor and keep a record of costs
Ensure fair settlement of a valid claim
Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
Handle any complaints associated with a claim
Adhere to legal requirements, industry regulations and customer quality standards set by the company.

Experience and Education:

Minimum of secondary level of education
Preferably in hold of a Diploma in Insurance as per The Chartered Insurance Institute (UK) or close to the achievement of this level in the near future
Knowledge and experience of the insurance industry (minimum 3 years’ experience) in the areas related to personal and commercial lines products

Technical Knowledge & Skills:

Excellent interpersonal and customer service skills
Negotiation, questioning and decision-making skills
Communication skills and confidence when dealing with people, often in difficult circumstances
Active listening skills
The ability to work well under pressure
Commercial acumen
The ability to think strategically
Initiative and the ability to adapt quickly to different situations
Good numeracy and literacy
Discernment and the ability to assess a situation objectively
Attention to detail and sound report-writing skills.
Knowledge and experience of the insurance industry (minimum 3 years’ experience) in the areas related to personal lines products
Sound knowledge of Insurance principles
Strong IT skills – Word, Excel, PowerPoint
Energetic, positive and outgoing

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

MAPFRE MSV Life

Junior Investments Executive

The successful candidate will join an established team of experienced investment professionals; directly involved in the day to day investment management functions, the administration of investment portfolios following investment guidelines, risk profile and investment objectives. This is a varied role and the selected candidate may be required to assist in duties such as on the:

Duties and Responsabilities:

Preparation of weekly, monthly, quarterly and annual reports
Regulatory reporting
Coordinating with Fund Managers and Custodians
Coordinating with the Back Office
Developing and maintaining management tools
Monitoring of exposures and risks within the portfolios

Education, Qualification & Certification:

The ideal candidate will be a fresh graduate in Banking and Finance or equivalent, keen to learn and progress within a leading company.

Technical Knowledge & Skills:

The candidate will be a diligent and detail oriented individual who does not necessarily have a previous job experience but can demonstrate:

Excellent Communication and organizational skills
Being a good team player
Hands on experience of Microsoft Office
Ability and initiative to handle increasing responsibility over time.

Languages:

Maltese: Level: Excellent
English: Level: Excellent
Spanish: Level: Any level is considered an asset

Benefits

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Sales and Customer Representative - Floriana Regional Office

Main Tasks:

· Assists in the servicing of walk-in customers, including intermediaries, which includes but is not limited to the following:
· Updating and amending client details as and when appropriate
· Providing product information to clients and responding to their queries.
· Promoting new products
· Providing quotations for a new policy and completion of necessary paperwork if sale is concluded
· Administers a policy’s process as appropriate with regards to surrenders, maturities, payment of death benefits, revised Estimate Maturity Values, top-ups, switches, valuations of Unit Linked policies, payment of premiums.
· Handling all calls and electronic mails from MSV life clients.
· Handling of customer complaints received at Regional Offices and seeking resolution thereof; referring unresolved complaints internally through the established channels.
· Processing of customer requests by amending the customer / policy records accordingly, issuing, and sending the appropriate paperwork.
· Applies, where so delegated, discretionary authority to mitigate a serious customer relationship breakdown situation by offering redress compensation.
· Servicing of customer enquiries on the phone and by email, in a similar way to walk-in customers.

Requirements:

· Knowledge of Microsoft Office Tools/Applications;
· Negotiation Skills;
· Strong Communication Skills – verbal and written;
· Strong Analytical Skills;
· Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
· Ability to work independently with minimal guidance and part of a team.
· Team Player.

Languages:

· Maltese: Level: Excellent
· English: Level: Excellent
· Spanish: Level: Any level is considered an asset

Benefits

Those interested are kindly requested to send the C.V. to hrmalta@middlesea.com

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Middlesea Assist

Head of Finance & Administration

To develop, maintain and oversee all necessary financial controls, systems and processes of the company and to ensure the efficient and effective management of the Company’s finances and regulatory compliance and statutory obligations, whilst possessing a good business acumen. To Head the Administration function to allow an efficient and prolific working environment.

Responsibilities:

Duties to include but are not limited to:

Day to day responsibility for management of the finance function whilst providing support and direction to Operation.
Ensure timely submission of financial reporting files, highlighting any arising matters to the Corporate Head of Finance and to the General Manager.
Ensuring timely execution of head office requests, schedules and key performance indices.
Responsible for overseeing external auditors in completion of the company’s annual audits (and internal audits when necessary).
Responsibility for planning, accounting and budgeting, making financial and economic analyses.
Preparation of budgets, forecasts and variance analysis.
Balance Sheet, Cash Flow projections and all aspects of Treasury management.
Responsible for all financial reporting for regulatory purposes.
Responsible for the compilation and submission of all tax related documentation.
Providing financial support and advice to General Manager in the management of the business and in taking current and future decisions.
To work in partnership with clients and providers in order to create strong synergies to maximise brand loyalty and respect.
To manage provider payments without delays and preventing any delays that might occur.
To manage the administration team in conducting their tasks punctually, accurately and efficiently.
To ensure that regulatory guidelines are adhered to.
To ensure a top level of conduct, honesty and integrity and to report any suspected incidents of fraud and corruption.
To manage the company administration to ensure a safe, clean, attractive and functional office.
To ensure that the office is supplied with all necessities and maintained to a high level of care.
To work with the Payroll team to ensure the timely payment of salaries. To double-check the Payroll’s team outputs before salaries are paid.

Critical Competencies:

Holding an Accountancy qualification with a minimum of 3 years experience.
Strong knowledge of accounting principles and strong time management.
Proficiency in Microsoft Office Suite, especially Excel.
Excellent analytical skills and attention to detail.
Ability to work independently and as part of a team.
Excellent communication and interpersonal skills with a high level of integrity and professionalism.
Previous experience using accounting software SAP considered an asset.

Benefits:

Competitive salary and performance-based bonuses.
Comprehensive benefits package, including health insurance, remote working, birthday leave, paid breaks and other benefits.
Opportunities for sponsored studies, professional development and career advancement within the
MAPFRE Group in Malta or abroad.
A supportive and collaborative work environment.
A varied and dynamic environment to gain experience in various aspects of the business.

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Customer Care Agent

Middlesea Assist Ltd is looking to recruit a full-time Contact Centre Agent. The role is on a 3-shift basis, nights being in the minority of shifts. The main duty of the Contact Centre Agent is to handle incoming assistance services and ensure the service is dispatch and rendered to the client within the agreed time frame.

If you aspire to work with a business that leads the market, this is the job for you!

Responsibilities:

Answer and handle incoming queries for assistance services though various channels;
Correspond with contractors network by phone, chat or email;
Resolve and document service information according to standard operating procedures;
Other contact centre related duties as may be assigned;

Qualifications and skills:

Minimum of secondary level of education
Proficient in main Microsoft applications including the ability to learn and navigate new software;
Excellent data entry and typing skills;
Superior soft-skills supported by an advanced ability to communicate in written form;
Ability to effectively manage multiple priorities and work in a dynamic environment;
Fluency in written and spoken Maltese and English;
The following would be considered an asset:
-Knowledge of basic home installation,
-Experience in a call centre environment,
-Knowledge of customer service practices and principles.

Benefits:

Shift allowance
Paid breaks and comfort breaks
Towing and Home Assistance benefit
Discounted insurance products
On the job training throughout your career
After successful completion of probation period candidate will be entitled to:
-1-2 days work from home
-Birthday leave
-Off-Peak Leave
-Production bonus
-Health insurance
-Variable salary

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Network Supervisor

Middlesea Assist Ltd is looking to recruit a full-time Network Supervisor. The role is on a Monday to Friday, office hours basis. The main duty of the Network Supervisor is to coordinate the network in such a way as is most beneficial to the business (including quality, indicators, contract, pricing and rostering).

Job Responsibilities and Duties:

Analyse the activity indicators within their area of operation (service levels, percentage of incidents, business indicators, etc.) in order to provide accurate and reliable information for decision making.
Provide the necessary support in the management of the service for which they are responsible, replacing the contact centre Team Leader if required.
Provide the necessary information to ensure compliance with company procedures and help achieve the quality, profitability and efficiency objectives in the provision of customer and user services.
Provide both the Supervisors and the Senior Contact Centre Agents and Contact Centre Agents under their responsibility with the necessary support, organising training activities in practical and procedural issues in order to achieve the quality, profitability and efficiency objectives referring to service provision.
Promote the best use of human and material resources in the area, lead and coordinate the employees under their direction, encouraging the development of actions that help integrate, develop and disseminate the unit’s strategy and policies across all levels.
To manage Own Fleet resources to a top-notch standard promoting cooperation, efficiency and safe working practices

Qualifications and Skills:

Speak and write fluent English and Maltese (since we communicate with contractors in Maltese).
Technical understanding of the towing industry is a must and having hands-on experience is desirable.
Good listening, verbal, and written communication skills.
Good negotiation skills and maintaining productive relationships.
Good understanding of office tools, especially Microsoft Excel and Outlook.
Ability to handle dissatisfied clients or contractors.
Being organized to maintain and present contractor statistics every month.

Benefits upon employment:

Paid Breaks and comfort breaks
Towing and Home Assistance benefit
Discounted insurance products
Continuous development, in-house gym, regular social and leisure activities

Benefits upon employment:

1-2 days work from home benefit

Benefits upon successful completion of probation period:

Birthday leave
Off-Peak Leave
Variable Salary (starting from the first full year of employment)

Benefits after one year of employment:

Health insurance

Middlesea Assist Ltd:
Established in 2012, Middlesea Assist brings together Mapfre Middlesea plc, Malta’s leading insurer and Mapfre Asistencia, the majority shareholder and multinational assistance company with presence in five continents. Thanks to a complex network of corporate companies and a selected network of local providers, Middlesea Assist specialises in various assistance services and warranties with a special focus on roadside, home and medical assistance both locally and worldwide.

Interested applicants are kindly requested to send their C.V. together with their motivational letter on hrmalta@middlesea.com

Call Centre Agent

Middlesea Assist Ltd in Malta is looking to recruit a Call Centre Agent to join their team on a full-time basis. The role is on a shift basis (we are open 24/7) and has a key role in the day-to-day operation. The main duty of the Call Centre Agent is to handle incoming calls for assistance services and dispatch the needed service within the agreed time frame.

Job Responsibilities and Duties:

Answer and handle incoming calls for assistance services;
Correspond with foreign and local third parties by email;
Identify, research, and resolve customer queries using applicable software;
Document all call information according to standard operating procedures;
Complete call logs and reports;
Other call centre-related duties as assigned.

Qualifications and Skills:

Proficient in relevant computer applications including the ability to learn and navigate new software;
Excellent data entry and typing skills;
Superior listening, verbal, and written communication skills;
Ability to handle the stressful situation appropriately;
Ability to effectively manage multiple priorities and work in a dynamic environment;
Speak and write fluent Maltese and English;
Knowledge of basic home installation (would be considered an asset);
Experience in a call centre environment (would be considered an asset);
Knowledge of customer service practices and principles (would be considered an asset).

Interested applicants are kindly requested to send their C.V. together with their motivational letter on recruitment.mt@mapfre.com

BEE (I.T)

Business Analyst

The Business Analyst (BA) will be responsible to identify MAPFRE’s business needs and its operational capabilities. He/she will be responsible for understanding the business processes, identifying areas for improvement, gathering and analysing data as well as working with stakeholders to recommend solutions. These must all be according to the framework used within MAPFRE and the operational functionalities provided by MAPFRE’s core systems.

The BA is the liaison between the various business units and the IT teams, ensuring that processes and systems align with the company’s objectives and strategy.

Key Responsibilities:

Responsabilities:

Work closely with stakeholders (management, users, clients) to gather, define, and document business requirements.
Conduct interviews and workshops to capture business processes, workflows, and understand problematic areas.
Define clear and actionable user stories, use cases, and functional specifications.

Business Process Analysis & Design:

Analyse existing business processes to identify inefficiencies and recommend improvements as per current system operational functions
Recommend business process changes to optimize efficiency, reduce costs, and improve overall performance.
Collect, analyse, and interpret business data to support decision-making and process optimization.
Work with technical teams to design technical solutions that meet business requirements and that the proposed solutions are aligned with organisational goals and core system operations.
Collaborate with developers and other team members to ensure a smooth implementation of solutions.

Stakeholder Communication & Management:

Act as the main point of contact between business stakeholders and technical teams.
Communicate project progress, risks, and issues to stakeholders and leadership.
Manage stakeholder expectations and ensure their needs are addressed throughout the project lifecycle.

Project Support & Implementation:

Support project managers in defining project scope, goals, and timelines.
Participate in user acceptance testing (UAT) to ensure that the delivered solution meets business requirements and is of the expected quality.
Provide training to end-users on new processes.
Assist in change management reviews, ensuring smooth transitions and adoption of new processes.

Required Skills and Qualifications:

Experience:

Proven experience as a Business Analyst or similar role in business analysis, data analysis, or process improvement.
Experience with tools such as Microsoft Excel, Visio, or similar business analysis and reporting tools.

Key Skills:

Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Strong negotiation skills for prioritisation of requirements.
Experience with business process modelling and requirements documentation.
Knowledge of Agile, Scrum, or other project management methodologies.
Knowledge in data analysis, reporting, and data visualization tools.
Ability to work independently as well as part of a cross-functional team.
Knowledge of SQL.

Additional Skills:

Experience working in Agile environments.
Understanding of software development lifecycle (SDLC).
Strong organizational and management skills.

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com