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MAPFRE MIDDLESEA

Data Management Specialist

Join our Data Management team and become a driving force behind a groundbreaking initiative to create a unified data platform representative of our organization. This is an exciting opportunity to play a key role in delivering analytical services while leading technical collaborations with our IT team.

Key Responsabilities:

Collaborate with the Data Management team to design, develop, and implement a data platform that integrates data from multiple complex data sources residing in the organization
Provide advanced analytical services, including data modelling, visualization, and insights, to support strategic business decisions.
Work closely with IT technical teams, ensuring proper execution of data platform projects and alignment with business objectives.
Serve as a subject matter expert in data governance and quality, ensuring adherence to best practices.
Analyse and refine complex datasets to produce actionable insights for internal stakeholders.
Lead workshops and training sessions to promote data literacy and optimal use of analytical tools.
Contribute to enhancing data architecture and analytics processes, aligning them with the company’s long-term vision.

Required Experience & Skills:

Proven experience in data management, analytics, or related roles.
Strong understanding of data platform architecture, ETL processes, and data integration techniques.
Proficiency in data analytics tools such as Power BI, Tableau, or similar platforms.
Hands-on experience with SQL, Python, or other data manipulation languages.
Familiarity with cloud-based data services (e.g., AWS, Azure, Google Cloud) is a plus.
Strong analytical mindset with the ability to derive insights from complex datasets.
Excellent communication skills to interact with cross-functional teams and present findings effectively.
Prior experience in leading data-driven projects and mentoring junior team members.

Technical Knowledge & Skills:

Be at the forefront of creating a transformative data infrastructure for a leading dynamic organization.
Lead and influence the IT technical team in delivering impactful solutions.
Engage in a collaborative and innovative environment where your expertise will shape the company’s data future.
Enjoy opportunities for professional growth and skill development in a dynamic industry.

Languages:

Excellent verbal and written communication skills in Maltese and English

Benefits:

+ Flexible working hours
+ Gym in Premises
+ Birthday Leave
+ Health Insurance
+ Life Insurance
+ Canteen Allowance
+ Transport Allowance
+ Longer Maternity / Paternal leave
+ Returning mothers Benefit
+ Children Sick Leave
+ Pension Plan Incentive after 2 years of Seniority
+ Active Ageing Incentive
+ Study / Exam Leave
+ Sports and Cultural Leave
+ Sponsorship for Training
+ Canteen Facility

If you are passionate about data and analytics and ready to take on an exciting challenge, we encourage you to apply. Send your resume and a brief cover letter detailing your experience and vision for the role

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Data Governance Specialist

The main purpose of this position is to assist the data governance team in the formation and execution of a data governance framework, related policies and standards. Reporting to the Chief Data Officer, the person fulfilling this role will be a primary contact point in the implementation of an Enterprise Data Governance program. This would entail working closely with a many teams across the group supporting implementation and oversight of enterprise data engagement and governance goals, standards, practices, processes and change management.

Consider your day-to-day responsibilities in this role as following:

Define data standards and quality objectives
Deploys the Data Governance model in the country and business units
Focused in organization, processes and management KPIs
Ensure policy compliance
Drives to quality and transparency culture
Understand the group’s strategic enterprise data needs.

Responsabilities:

Help to establish and govern an enterprise data governance implementation roadmap including strategic priorities for development of information-based capabilities
Help to roll out an enterprise wide data governance framework, with a focus on improvement of data quality and the protection of sensitive data through modifications to organization behaviour policies and standards, principles, governance metrics, processes, related tools and data architecture
Establish and govern an enterprise data governance implementation roadmap including strategic priorities for development of information-based capabilities
Roll out an enterprise wide data governance framework, with a focus on improvement of data quality and the protection of sensitive data through modifications to organization behaviour policies and standards, principles, governance metrics, processes, related tools and data architecture
Develop control structures within a simple environment to ensure the accuracy and quality of data through all upstream and downstream data channels.
Provide thought leadership and participate with projects that involve any of the upstream or downstream data flows and processes.
Ensure controls are in place over applications to ensure the data integrity by performing data integrity gap analysis.
Coordinate the resolution of data integrity gaps by working with the business owners and IT.
Work with business partners to gather and understand functional requirements, develop complex queries and provide reports.

Technical Knowledge & Skills:

Strong analytical and time management skills.
Excellent written and verbal communication skills.
Intermediate facilitation skills with the ability to drive issues to closure.
Self-motivated and able to handle tasks with minimal supervision.
Ability to deliver a high level of customer service.
Ability to write various documents such as functional requirements.
Ability to compare technologies and make recommendations to senior members of the team.
Understanding of privacy laws and regulations.
Basic level proficiency in Structured Query Language (SQL).
High level proficiency with Microsoft Word, Excel, Access, Project, and Outlook.
Foster company success through diligence, tenacity and a general positive attitude.

Languages:

Excellent verbal and written communication skills in Maltese and English

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Health Claims Handler

Responsabilities:

Processing of medical claims – verifying, approving and issuing payments
Technical analysis of a claim and determination of liability
Negotiate claim settlements with clients
Support and servicing of clients, brokers and intermediaries
Liaising with the medical profession, clinics, private hospitals and the like
Delivery of a high quality service to clients and intermediarie

Experience and Education:

Minimum of ‘A’ level of education
Preference will be given to candidates in hold of CII certification and/or University Degree and/or or have a medical career background

Technical Knowledge & Skills:

Technical expertise obtained by experience in health insurance, or have a medical career background of a minimum of 3 years.
Written, spoken and good communication skills in Maltese and English
Conversant with Microsoft Office
Negotiation, communication and time management skills
Ready to work under pressure with minimum supervision
Energetic, positive and outgoing

Languages:

Excellent verbal and written communication skills in Maltese and English

Previous Professional Experience:

Preference will be given to candidates with prior experience in
1. health insurance claims OR
2. health insurance underwriting OR
3. a medical career background of a minimum of 3 years

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Underwriter

Responsabilities:

Delivery of high quality support service to Distribution Network;
Underwriting and rating of Commercial Lines of business including preparation and issuing of quotations;
Drafting and issuing of policy documentation;
Working in a team to reach departmental goals on Commercial Lines of business;
Support and servicing of existing business;
Assist and support the team with any work as required.

Experience and Education:

Oral and written communication
Problem solving and decision making
Negotiation skills
Initiative
Analysis and interpretation
Teamwork
Adaptability
Interpersonal effectiveness
Computer skills (Microsoft Applications etc)

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Quality Control

Role:

To oversee the quality of service provided in Operations and implement controls to improve service levels

Responsabilities:

Oversee internal controls and claims reviews for all types of claims
Assist in maintaining a Transactional NPS process and work towards the improvement of the overall NPS score across all operations areas
Implement and monitor anti-fraud measures both internally and externally
Support in the reporting on Operations functions for Corporate
Partner with the Processes team to enhance procedures and automations.
Track and oversee Provider’s performance to ensure they meet KPIs.
Assist when needed the cost control department with payments of claims and parts ordering functions.

Experience and Education:

Previous experience in processing insurance claims
Familiarity with insurance policy coverage and regulations
Strong attention to detail and accuracy in claims documentation
The person selected for this role will need to present strong analytical skills

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Accounts Executive

Responsibilities:

Assisting with the preparation of management accounts other financial reports, as required
Assisting with financial and statutory reporting
Liaising with external auditors, to assist with the smooth execution of annual audits
Liaising with and handling finance queries from internal teams, professional advisors and third parties, as required
Updating, monitoring and reviewing of book-keeping transactions.
Carrying out general ledger entries and
Processing of payments
Any other duties for the smooth running of the department

Experience and Education:

Having audit background will be considered an asset.
In the process of attaining the ACCA qualification and//or 2 years previous experience in a similar role
Good knowledge of excel and basic accounting principles.

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Senior Claims Handler, Personal and Commercial Lines Claims

Responsibilities:

Provide advice on making a claim and the processes involved
Process new insurance claims notifications
Collect accurate information and documents to proceed with a claim
Analyse a claim made by a policyholder to establish whether it satisfies the policy conditions
Guide policyholders on how to proceed with the claim
Identify reasons why full payment may not be made
Explain to policyholders when their claim is not covered
Contact outsourced experts from our network of approved professionals to assist you in a claim
Monitor the progress of a claim
Investigate potentially fraudulent claims
Liaise with lawyers, as well as other legal and claims professionals, and negotiate the terms of a claim
Prepare an initial estimate of costs and then closely monitor and keep a record of costs
Ensure fair settlement of a valid claim
Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
Handle any complaints associated with a claim
Adhere to legal requirements, industry regulations and customer quality standards set by the company.

Experience and Education:

Minimum of secondary level of education
Preferably in hold of a Diploma in Insurance as per The Chartered Insurance Institute (UK) or close to the achievement of this level in the near future
Knowledge and experience of the insurance industry (minimum 3 years’ experience) in the areas related to personal and commercial lines products

Technical Knowledge & Skills:

Excellent interpersonal and customer service skills
Negotiation, questioning and decision-making skills
Communication skills and confidence when dealing with people, often in difficult circumstances
Active listening skills
The ability to work well under pressure
Commercial acumen
The ability to think strategically
Initiative and the ability to adapt quickly to different situations
Good numeracy and literacy
Discernment and the ability to assess a situation objectively
Attention to detail and sound report-writing skills.
Knowledge and experience of the insurance industry (minimum 3 years’ experience) in the areas related to personal lines products
Sound knowledge of Insurance principles
Strong IT skills – Word, Excel, PowerPoint
Energetic, positive and outgoing

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

MAPFRE MSV Life

Administrator - Compliance Unit

Duties and Responsabilities:

Create and maintain filing systems
Prepare communications, such as memos, emails, and other correspondence
Maintain department lists and databases
Assist the Compliance team with administrative tasks as necessary
Plan meetings and take minutes
Assist in the preparation of scheduled reports
Compiling statistics for senior management
Provide general support to senior management

Education, Qualification & Certification:

MQF Level 3 and/or any other qualification in administrative and secretarial duties

Technical Knowledge & Skills:

Knowledge of office management procedures and systems
Meticulous, with excellent organisational skills and attention to detail
Competency with MS Office suite (particularly Outlook, Word, Excel and PowerPoint)
Ability to multi-task under tight deadlines
Self-motivated
Strong team player

Languages:

Maltese: Level: Excellent
English: Level: Excellent
Spanish: Level: Any level is considered an asset

Experience:

Experience in another similar role is an asset, but is not a requirement
Experience in a regulated industry will be positively considered

Benefits

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Junior Investments Executive

The successful candidate will join an established team of experienced investment professionals; directly involved in the day to day investment management functions, the administration of investment portfolios following investment guidelines, risk profile and investment objectives. This is a varied role and the selected candidate may be required to assist in duties such as on the:

Duties and Responsabilities:

Preparation of weekly, monthly, quarterly and annual reports
Regulatory reporting
Coordinating with Fund Managers and Custodians
Coordinating with the Back Office
Developing and maintaining management tools
Monitoring of exposures and risks within the portfolios

Education, Qualification & Certification:

The ideal candidate will be a fresh graduate in Banking and Finance or equivalent, keen to learn and progress within a leading company.

Technical Knowledge & Skills:

The candidate will be a diligent and detail oriented individual who does not necessarily have a previous job experience but can demonstrate:

Excellent Communication and organizational skills
Being a good team player
Hands on experience of Microsoft Office
Ability and initiative to handle increasing responsibility over time.

Languages:

Maltese: Level: Excellent
English: Level: Excellent
Spanish: Level: Any level is considered an asset

Benefits

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Sales and Customer Representative - Floriana Regional Office

Main Tasks:

· Assists in the servicing of walk-in customers, including intermediaries, which includes but is not limited to the following:
· Updating and amending client details as and when appropriate
· Providing product information to clients and responding to their queries.
· Promoting new products
· Providing quotations for a new policy and completion of necessary paperwork if sale is concluded
· Administers a policy’s process as appropriate with regards to surrenders, maturities, payment of death benefits, revised Estimate Maturity Values, top-ups, switches, valuations of Unit Linked policies, payment of premiums.
· Handling all calls and electronic mails from MSV life clients.
· Handling of customer complaints received at Regional Offices and seeking resolution thereof; referring unresolved complaints internally through the established channels.
· Processing of customer requests by amending the customer / policy records accordingly, issuing, and sending the appropriate paperwork.
· Applies, where so delegated, discretionary authority to mitigate a serious customer relationship breakdown situation by offering redress compensation.
· Servicing of customer enquiries on the phone and by email, in a similar way to walk-in customers.

Requirements:

· Knowledge of Microsoft Office Tools/Applications;
· Negotiation Skills;
· Strong Communication Skills – verbal and written;
· Strong Analytical Skills;
· Preference will be given to applicants who attained a CII qualification (minimum Dip CII) or who are in an advanced progress towards achieving such qualification;
· Ability to work independently with minimal guidance and part of a team.
· Team Player.

Languages:

· Maltese: Level: Excellent
· English: Level: Excellent
· Spanish: Level: Any level is considered an asset

Benefits

Those interested are kindly requested to send the C.V. to hrmalta@middlesea.com

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Middlesea Assist

Sales & Customer Representative

Middlesea Assist Ltd in Malta is looking to recruit a Sales & Customer Representative to join its Insurance Support team. The main responsibilities of the role include handling customer enquiries and concerns, providing RFQs and concluding sales when applicable and providing product and claim information and solutions to our client’s insurance queries.

Whilst an insurance qualification or experience is an asset, Middlesea Assist provides full on the job training together with a buddy system to ensure the ideal learning environment is provided for the candidate without jeopardizing the level of service given to all its customers.

Job Responsibilities and Duties:

Duties to include but are not limited to:

Provide first-line insurance customer support
Handling of incoming calls, chats and emails in the most professional and efficient way in line with the company’s standards
Working closely with other internal departments in resolving customer queries
Issuing and sending client documentation

Qualifications and Skills:

Minimum of secondary level of education
Fluency in written and spoken Maltese and English
Be computer literate and familiar with Microsoft Office application
Must be outgoing and have a positive attitude together with the ability to relate well with our customers
Be an excellent team player and work well under pressure
Portray problem-solving skills and a strong customer-oriented attitude
Telephone etiquette, communication and organisational skills are a must
Experience in the following sectors is considered an asset: Insurance, Contact Centre, Customer Care

Benefits upon employment:

Paid breaks and comfort breaks
Towing and Home Assistance benefit
Discounted insurance products
On-the-job training throughout your career

After successful completion of the probation period candidate will be entitled to:

1-2 days hybrid working
Birthday leave
Off-peak leave
Production bonus
Health Insurance
Variable salary
Sponsorships for professional qualifications and training

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Contact Centre Agent

Middlesea Assist Ltd is looking to recruit a full-time Contact Centre Agent. The role is on a 24/7 shift basis but entails mostly working between 6am and 10pm. The main duty of the Contact Centre Agent is to handle incoming calls for assistance services and dispatch the needed service within the agreed time frame.

Job Responsibilities and Duties:

Duties to include but are not limited to:

Answer and handle incoming calls for assistance services;
Correspond with contractors network by phone or email;
Receive and handle online chats;
Resolve and document call information according to standard operating procedures;
Other contact centre related duties as may be assigned.

Qualifications and Skills:

Proficient in main Microsoft applications including the ability to learn and navigate new software;
Excellent data entry and typing skills;
Superior listening, verbal, and written communication skills;
Ability to effectively manage multiple priorities and work in a dynamic environment;
Speak and write fluent Maltese and English;
Knowledge of basic home installation (would be considered an asset);
Experience in a call centre environment (would be considered an asset);
Knowledge of customer service practices and principles (would be considered an asset).

Benefits upon employment:

A gross annual salary of €19,200.00
Shift allowance
Entry performance bonus
Paid breaks and comfort breaks
Towing and Home Assistance benefit
Discounted insurance products
On the job training throughout your career

Benefits after 3 months of employment:

Work from home benefit.

Benefits upon successful completion of probation period:

Birthday leave
Off-Peak Leave
Full performance bonus

Benefits after one year of employment::

Health insurance
Variable salary

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Supervisor

Middlesea Assist Ltd is looking to recruit a full-time Supervisor. The role is on a Monday to Friday, office hours basis. The Supervisor will also be required to work Saturdays on a rostered basis. The main duty of the Supervisor is to ensure of the smooth operation of the department in an efficient and profitable manner while supervising, developing, and motivating the team.

Job Responsibilities and Duties:

Duties to include but are not limited to:

Manage day-to-day operations, aligning tasks with current and future priorities.
Analyze data to identify opportunities for improvement and lead teams to enhance productivity and efficiency.
Motivate subordinates to achieve departmental objectives, escalating issues as needed.
Coach and provide structured feedback to foster a culture of continuous improvement.
Conduct regular performance appraisals and 1:1 meetings and distribute work appropriately.
Maintain open communication with stakeholders and provide coaching to subordinates.
Manage staff absence and recruitment requirements in line with company policy.
Represent the company professionally in meetings and handle disciplinary situations.
Report issues and updates to the Head of Contact Centre Operations promptly.
Manage OHS risks and ensure a safe working environment for all employees.
Review role profiles within operations to ensure compliance with relevant requirements.
Act with honesty and integrity, reporting any suspected incidents of fraud or corruption.
Adhere to all company policies and procedures, including Health & Safety and Data Protection.
Undertake any other duties as assigned by the Head of Contact Centre Operations.

Critical Competencies:

Communication/Influence
Drive for Results
Personal Impact/Performance Climate
Planning and Organizing
Problem Solving/Decision Making
Quality – High Standards and Controls
Service Excellence
Team Building/Team Player
Human relations/Courtesy
Technical skills and Knowledge

Experience/Technical Knowledge:

Proven management experience.
Proven people skills, motivation and leading by example.

Other significant Role Requirements:

Ability to increase productivity and continuously improve methods, approaches, and departmental contribution.
Commitment to continuous learning.
A good knowledge and understanding of Contact Centre operations and principles,together with the ability to apply them.
Good numerical skills and computer literate.
Excellent written and verbal communication skills.
Good planning and organisation skills in order to meet timescales.
Ability to resolve issues of conflict in a tactful and professional manner.
Ability to interact with all levels of seniority, both internal & external.

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

Team Leader

Middlesea Assist Ltd is looking to recruit a full-time Team Leader. The role is primarily on a Monday to Friday, during office hours. The Team Leader will also be required to work Saturdays on a rostered basis. The main duty of the Team Leader is to ensure of the smooth operation of the department in an efficient and profitable manner while supervising, developing and motivating the team.

Job Responsibilities and Duties:

Duties to include but are not limited to:

Monitor the activity indicators (contact centre KPI, staff training, efficiency, projects) in order to provide accurate information for decision making and profitable operation.
Cooperate with Management in the planning of the operation and have an active role in the improvement of the various products, opportunities Team members.
Be a beacon and lead by example in terms of the role duties, belonging and company philosophy and dedication.
Nurture a culture of efficiency, quality and empathy in relation to internal and external clients alike.
Provide the Team under their responsibility with the necessary support, both on the line of work and even in terms of operative adjustments, coaching, motivation and planning.

Qualifications and Skills:

Proficient in main Microsoft applications including the ability to learn new software;
Superior listening, verbal, and written communication skills;
Speak and write good quality Maltese and English;
Ability to effectively manage multiple priorities and work in a dynamic environment;
The following would be considered an asset:
Any experience in a call centre and insurance environment;
Knowledge of customer care practices and principle;
Experience in a Leadership role;
Any qualifications equivalent to A-Level or Diploma standard of higher.

Benefits upon employment:

Indefinite agreement with a 6 month probation period
Paid breaks and comfort breaks
Towing and Home Assistance benefit
Discounted insurance products
Continuous development

Benefits upon successful completion of probation period:

Birthday leave
Off-Peak Leave
Performance bonus
Work from home benefit
Variable Salary

Benefits after one year of employment:

Health insurance

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com

BEE (I.T)

Business Analyst

The Business Analyst (BA) will be responsible to identify MAPFRE’s business needs and its operational capabilities. He/she will be responsible for understanding the business processes, identifying areas for improvement, gathering and analysing data as well as working with stakeholders to recommend solutions. These must all be according to the framework used within MAPFRE and the operational functionalities provided by MAPFRE’s core systems.

The BA is the liaison between the various business units and the IT teams, ensuring that processes and systems align with the company’s objectives and strategy.

Key Responsibilities:

Responsabilities:

Work closely with stakeholders (management, users, clients) to gather, define, and document business requirements.
Conduct interviews and workshops to capture business processes, workflows, and understand problematic areas.
Define clear and actionable user stories, use cases, and functional specifications.

Business Process Analysis & Design:

Analyse existing business processes to identify inefficiencies and recommend improvements as per current system operational functions
Recommend business process changes to optimize efficiency, reduce costs, and improve overall performance.
Collect, analyse, and interpret business data to support decision-making and process optimization.
Work with technical teams to design technical solutions that meet business requirements and that the proposed solutions are aligned with organisational goals and core system operations.
Collaborate with developers and other team members to ensure a smooth implementation of solutions.

Stakeholder Communication & Management:

Act as the main point of contact between business stakeholders and technical teams.
Communicate project progress, risks, and issues to stakeholders and leadership.
Manage stakeholder expectations and ensure their needs are addressed throughout the project lifecycle.

Project Support & Implementation:

Support project managers in defining project scope, goals, and timelines.
Participate in user acceptance testing (UAT) to ensure that the delivered solution meets business requirements and is of the expected quality.
Provide training to end-users on new processes.
Assist in change management reviews, ensuring smooth transitions and adoption of new processes.

Required Skills and Qualifications:

Experience:

Proven experience as a Business Analyst or similar role in business analysis, data analysis, or process improvement.
Experience with tools such as Microsoft Excel, Visio, or similar business analysis and reporting tools.

Key Skills:

Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Strong negotiation skills for prioritisation of requirements.
Experience with business process modelling and requirements documentation.
Knowledge of Agile, Scrum, or other project management methodologies.
Knowledge in data analysis, reporting, and data visualization tools.
Ability to work independently as well as part of a cross-functional team.
Knowledge of SQL.

Additional Skills:

Experience working in Agile environments.
Understanding of software development lifecycle (SDLC).
Strong organizational and management skills.

Benefits:

Applicants are kindly requested to send a CV together with a covering letter on hrmalta@middlesea.com